ARTICLE NUMBER: 000052800

LAST MODIFIED: Tue May 12 09:56:50 GMT 2020

DESCRIPTION

• Beginning with November 30, 2017 invoices, the billing platform for SolarWinds Backup and Recovery will be updated including the introduction of online account management through the Community Resource Center and a change in automatic payment dates.

ENVIRONMENT

• SolarWinds Backup

SOLUTION

• Billing and Account Management through the Community Resource Center 
  • Customers will be able to view invoices and manage your account from the SolarWinds MSP Community Resource Center.From within the portal, you will be able to 
    • Manage your account
    • Manage automatic payments 
    • View invoices
  • To access your invoice in the Community Resource Center: 

1. From the main menu, click on the My Account option and select Billing. 
2. Unpaid invoices will appear in the Outstanding Invoices tab. 

• Processing of Automatic Payments 
  • Automatic payments will no longer be process on the 10th of each month, but on the 15th. This is also a systematic change and does not require for you do anything to request it.
• Note: If you're experiencing issues with your account or unable to find your Invoice, please create a case with our Customer Care team which you can find here