Knowledgebase

VC Scans not loading into VC
Check for a log for today (log folder on desktop of SQL Server) If no log for today, restart VC Directory Monitor service Check today's log for any er...
Fri, 11 Jun, 2021 at 12:08 PM
RDP Connection rejected with CredSSP error
Go into command promt (as admin) and run command: reg add "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Parameters" /f ...
Fri, 11 Jun, 2021 at 12:39 PM
Kill a task in CMD / Task manager
CMD (on that device) and type command: taskkill /PID 'insert PID number (on Task manager)' /F
Thu, 24 Jun, 2021 at 2:33 PM
Configuring AP's
see attached doc
Fri, 9 Jul, 2021 at 4:17 PM
Practice Manager not generating Word documents (Security Error)
Open Word --> File --> Options --> Trust Centre --> Trust Centre options --> Trusted Locations --> Add new Location --> Browse --> S...
Mon, 20 Sep, 2021 at 2:51 PM
Generic COM Error (Sage Accounts/Payroll)
If unable to export reports to Outlook make sure Sage & Outlook are running as Administrator This should resolve it
Wed, 22 Sep, 2021 at 11:53 AM
how to exclude autodiscover if emails arent coming through
Tue, 16 Nov, 2021 at 3:54 PM
office removal tool
https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
Tue, 8 Mar, 2022 at 12:42 PM
Photoshop not installing
If Photoshop fails to install (saying operating system out of date) install Creative Cloud (adobe) first, then go back and run the initial installer again, ...
Mon, 14 Mar, 2022 at 9:01 AM
Digita VC Error
If getting a VC runtime error when updating digita products, check the most recent C++ is installed (Currently 2019) in apps & features If needed, p...
Wed, 8 Jun, 2022 at 12:36 PM